Privacy Policy for Muskeg Mosaics
At Muskeg Mosaics, located at 7890 Boreal Bay Road, Suite 201, Yellowknife, NT, X1A 3K9, Canada, we are dedicated to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform, engage in our services, or attend our workshops. Our services include custom ceramic tile design and production, art glass installations, hand-blown glass giftware, pottery workshops, glass fusing classes, architectural ceramics, and restoration of historical glass and ceramics.
1. Information We Collect
We collect various types of information in connection with our services.
- Personal Data You Provide: This includes information you provide directly to us when contacting us, signing up for workshops, requesting custom designs, or making purchases. This may include your name, contact details (such as address, phone number, email address), and payment information.
- Correspondence Data: Records of communications when you contact us for support, inquiries, or provide feedback.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring pages, and the pages you visit on our site. This helps us understand how users interact with our content and services.
- Workshop and Service-Related Data: Details related to your participation in our workshops or custom design projects, which may include specific requirements, preferences, or project details relevant to delivering our services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our services, including processing custom design requests, workshop registrations, and product orders.
- To communicate with you about your inquiries, orders, workshops, and to provide customer support.
- To personalize your experience on our online platform and to showcase artworks relevant to your interests.
- To improve our website, services, and products based on user feedback and usage patterns.
- For internal record keeping, accounting, and administrative purposes.
- To comply with legal obligations and to protect our rights and the safety of our users.
3. Disclosure of Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, and analytics. These providers are obligated to protect your data and are prohibited from using it for any other purpose.
- Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your information to legal authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
4. Data Security
We implement reasonable security measures, both technical and organizational, to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the physical address provided below.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.
7. Third-Party Websites
Our online platform may contain links to other websites not operated by us. This Privacy Policy applies only to our services. We strongly advise you to review the privacy policy of any website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Muskeg Mosaics
7890 Boreal Bay Road, Suite 201
Yellowknife, NT, X1A 3K9
Canada
Phone: (867) 555-0192